We help pharmacies, healthcare and hospitals

One team for pharmacies, healthcare practices and hospitals: Google and social marketing, e-commerce, inventory and POS systems, prescription forms, CRM automation and cyber security.

Based in Durban. Serving pharmacies, healthcare and hospitals across South Africa.
Google Ads Facebook Instagram TikTok Pixels and tags Online store e-Scripts ERP and POS CRM WhatsApp Email marketing SMS

Everything your pharmacy needs online.

Marketing, systems and security built to work as one, for South African pharmacies.

Digital marketing

Get found by people searching for care, then turn them into customers.

Google Ads and MCCSEORank trackingSite diagnosticsGoogle Business and MapsFacebook and InstagramTikTokPixels and tagsAnalytics and reporting

E-commerce and web

Fast, mobile-first stores and websites.

WooCommerceShopifyPayFast and OzowDeliveryMember accountsStore locators

Prescription forms

Patients send scripts online. Pharmacists review and approve.

Upload your script
Pharmacist reviewApproved
Collect or deliverDelivery

Integrations

Your website, stock and sales data kept in sync.

ERPPOSInventoryPro-forma invoicesLive stock syncCustom APIsOrder flows

Loyalty programs

Reward repeat customers.

Points to next reward
Refill reminder sentWhatsApp

Hosting and security

Managed, monitored and protected.

Firewall active
Daily backup complete
Malware scan clean

CRM and automation

One customer record. Messages and follow-ups that run themselves.

CRMWhatsApp automationEmail marketingSMSWorkflows

Specialists in healthcare

We know the rules, systems and customers in your niche.

Retail pharmaciesPharmacy groupsMedical practicesWellness brandsMedical aid partnersHealthcare suppliers

Get found

Google Ads, SEO and rank tracking.

Sell online

Stores and prescription forms that convert.

Stay in sync

ERP and POS linked to your website.

Stay secure

Hosting, backups and protection.

Inventory, pro-forma and POS in one system.

We build the stock and sales system behind your pharmacy, then connect it to your store, your product feeds and your accounts.

  • Inventory

    Multi-branch stock, batch and expiry tracking, reorder levels and stock-takes.

  • Pro-forma and quotes

    Raise a pro-forma, send it, and convert it to a tax invoice when it is paid.

  • Purchasing

    Suppliers, purchase orders and goods received, with draft orders when stock runs low.

  • Point of sale

    Barcode tills, cash-up, returns and refunds across every branch.

  • Reporting

    Margin by product, dead stock and expiry exposure.

  • APIs and sync

    A REST API and webhooks to your store, product feeds and accounting.

Durban Central branchSynced 2 minutes ago
SKUProductBatchExpiryOn handStatus
10442Paracetamol 500 mg, 24 tabletsB241703/202838In stock
10587Vitamin C 1000 mg, 30 tabletsB239111/202712Reorder
20817Saline nasal spray, 15 mlB228812/20269Expires soon
31004Hand sanitiser, 500 mlB245506/202964In stock

Sample data for illustration.

Every channel feeds one customer record.

A Facebook lead, a WhatsApp reply and a till sale land in the same place, so follow-ups are timed and personal instead of guessed.

  • Facebook

    Ads, lead forms and a product catalogue tied to your live stock.

  • Instagram

    Posts, reels and shopping, with ads that land on the right product.

  • TikTok

    Short video and ads, with the TikTok Pixel measuring what sells.

  • WhatsApp

    Click-to-chat, order updates and refill reminders on automation.

  • Email marketing

    Newsletters, welcome series and abandoned-basket emails.

  • SMS

    Collection, delivery and appointment notices that get read.

  • CRM

    One record per customer, with tags, segments and follow-up tasks.

  • Pixels and tags

    Meta Pixel, TikTok Pixel, Google tag and conversion tracking, set up once and tested.

Refill reminder workflow

Opt-in only
  1. Day 0: order collectedThe CRM tags the customer and starts a timer.
  2. Day 25: WhatsAppA short reminder goes out with a one-tap reply.
    Hi Thandi, your refill is due. Reply YES and we will have it ready.
  3. Day 27: SMSSent only if the WhatsApp message was not read.
  4. Day 28: emailA last reminder with related products from your store.

Payments, delivery, members and the legal pages.

The parts of an online pharmacy between the click and the doorstep, set up properly before you launch.

Secure payments

Cards and instant EFT through South African gateways. Card details are handled by the gateway, never stored on your site.

PayFastOzowYocoPeach PaymentsPaystackNetcashPayGateSnapScan

Shopify Payments is not available in South Africa, so on Shopify we connect the right local gateway for you.

Delivery and collection

Courier, collection point or your own driver, with tracking sent to the customer.

The Courier GuyBob GoPargoPUDOYour own driversClick and collect
Script approvedDone
Packed and labelledDone
With courierIn transit

Member accounts

Customers register once, then reorder, track and earn rewards. Built on WooCommerce or Shopify customer accounts.

Registration and loginSaved addressesOrder historyRepeat ordersMember pricingLoyalty points

Legal and policies in place

Every store launches with the pages South African law expects, written for how your pharmacy trades.

  • Terms and conditions
  • Refund and returns policy
  • Delivery policy
  • Privacy policy (POPIA)
  • Cookie notice
  • Seller details on the site
  • PAIA manual
  • Pharmacy and pharmacist details

Final wording should be approved by your attorney.

From stock room to customer.

One connected flow. Your pharmacy system feeds your store, your store feeds Google and social, and every sale feeds back.

  1. Plan

    Pharmacy system

    Your stock, prices and products from your ERP or POS, or the system we build for you.

    InventoryPro-forma
  2. Build

    Online store

    Products and live stock appear in your store, with script upload.

    Live synce-Scripts
  3. Build

    Product feeds

    Your catalogue goes out to Google, Facebook, Instagram and TikTok.

    GoogleMetaTikTok
  4. Grow

    Marketing

    Ads, SEO and social bring in people who are ready to buy.

    Google AdsSEO
  5. Grow

    Customers

    Orders and reports show what works. The CRM follows up so you do more of it.

    OrdersCRMReports
Orders and sales data flow back to your pharmacy system

Sites we have built.

Pharmacies and healthcare brands across South Africa.

Ashmed Pharmacy & Clinic
Ways Pharmacy
Umlazi Medical Centre
Zeyn's Pharmacy
Daynite Pharmacy
Oval Pharmacy
Mandini
Windsor
Shabs

What our clients say.

Words from the pharmacies and practices we build for.

I am ecstatic with our new website. It represents the practice exactly the way I hoped it would.

Umlazi Medical CentreDr Aboobakr
Umlazi Medical Centre

We are so happy with our website. It looks professional, and the Optimise Digital team impressed us from start to finish.

Ways PharmacyRahima
Ways Pharmacy

Optimise Digital delivered exactly what we were hoping for. Our website looks great and we are very happy.

Ashmed Pharmacy & ClinicYusuf
Ashmed Pharmacy & Clinic

Follow our work.

Launches, tips and client news from our channels.

Free SEO toolkit for pharmacies.

A 5-page PDF to check how your website is doing and what to fix to rank higher on Google.

  • Google Business Profile checklist
  • On-page and technical diagnostics with a score
  • Monthly routine for tracking your rankings

We will only email you about SEO and your pharmacy website.

Prefer to talk?

Book a demo and we will walk you through the full solution.

Or email Jk@optimisedigital.co.za